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NERL and Elsevier continue agreement and develop open access pilot

Elsevier

February 3, 2022 – NERL, a consortium representing some of America’s leading research institutions, and Elsevier, a global leader in research publishing and information analytics, have established a new three-year agreement. The deal provides 13 of the NERL member institutions with ScienceDirect access and pilots retroactive open access (OA) for participating institutions’ authors. In 2021, a project team of NERL and Elsevier representatives established the agreement terms to ensure continued access to Elsevier's journals and support the NERL core values of transparency, sustainability, equity, reproducibility, and flexibility. This mutually sustainable agreement includes numerous NERL Preferred Deal Elements. The retroactive OA pilot program is the first of its kind. Each year of the agreement will open five years of content by researchers based at NERL institutions—a total of 15 years constituting tens of thousands of articles authored by leading researchers. The agreement advances NERL’s values-based licensing agenda and Elsevier’s commitment to OA. The participating institutions—including Cornell University, the University of Notre Dame, the University of Pennsylvania, Dartmouth, Johns Hopkins University, the University of Rochester, the University of Miami and others—will all have content included as a part of the pilot. Lindsay Cronk, project Co-chair and University of Rochester Assistant Dean of Scholarly Resources & Curation, said: “The future of scholarly communication depends on agreements that don’t reinforce the inertia of the past or create new inequities. We have succeeded in this agreement by arriving at an entirely new model that provides more access for all who seek knowledge.” Greg Eow, President of the Center for Research Libraries, the administrative host of NERL, added: “We are proud that NERL continues to be a leader in the movement towards open access, and we look to build on this agreement to find even more robust ways to democratize access to scholarship going forward.” Elsevier works in partnership with customers to understand their objectives and collaborate with them to achieve these while preserving the quality, integrity, and sustainability of peer-review scholarly communications. The agreement supports NERL's goals by enabling researchers to stay up to date with the latest science, technology, and health findings worldwide via ScienceDirect, while opening ScienceDirect content authored by NERL researchers. “We are delighted to support NERL’s world-class researchers to access and publish high-quality, trusted research,” says James Tonna, Elsevier’s Vice President for North America Academic and Government. “Working collaboratively with NERL, we hope to play a small part in helping their researchers advance science and improve health outcomes for the benefit of society.” About NERL A national leader in negotiated licensing, NERL maximizes effective and sustainable access to content for its member institutions. By building and supporting alliances between higher education and the information industry, NERL serves as an advocate for the collective power and influence of academic libraries and their parent institutions. The NERL and Elsevier project was co-chaired by Jessica Morales of Notre Dame and Lindsay Cronk of the University of Rochester, with key contributors that included Ken Peterson formerly of Dartmouth University, Maridath Wilson of Boston University, Michael Fernandez of Yale University, Katie Brady of the University of Pennsylvania, and Terrie Wheeler of Cornell University. About Elsevier As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders. Elsevier employs 8,100 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. Digital solutions such as ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath support strategic research management, R&D performance, clinical decision support, and health education. Researchers and healthcare professionals rely on our 2,500+ digitized journals, including The Lancet and Cell; our 40,000 eBook titles; and our iconic reference works, such as Gray's Anatomy. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world. Elsevier is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. www.elsevier.com Media contact Andrew Davis Elsevier Communications, UK andrew.davis@elsevier.com Contact Details Elsevier Andrew Davis +31 20 485 2719 andrew.davis@elsevier.com Company Website https://www.elsevier.com/

February 03, 2022 10:01 AM Eastern Standard Time

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Osmo From BYJU’s Names Kar-Han Tan, Ph.D., Head of Computer Vision and Machine Learning

Osmo

Award-winning STEAM brand, Osmo from BYJU’S, announces Kar-Han Tan’s appointment as Head of Computer Vision and Machine Learning, effective immediately. With three decades leading teams in robotics and AI research and development, Tan will further the development of a world-class computer vision and AI platform that aids in the creation of new products, games, and devices incorporating gains made in deep learning technology. In addition, he will lead a growing global team to research, develop, and optimize new algorithms for computer vision and AI-enabled features such as object detection, object recognition, hand tracking, pattern matching, and hand-drawing analysis, among others, all in an effort to create the best learning tools and outcomes.. “We were impressed by Kar-Han’s extensive experience leading R&D teams in robotics, AI, and deep learning,” says Mark Solomon, Senior Vice President of Products and Platform at BYJU’S. “His background will help Osmo expand the usage of computer vision technology across BYJU’S various products and platforms, further meeting the needs of learners of all ages everywhere.” Tan, who was born and educated in Singapore, most recently founded Helpful Robotics LLC, which designed and built an AI-enabled autonomous assistive robot from the ground up, and fostered a collaboration between scientists and engineers located in the San Francisco Bay Area, including the University of California San Francisco, and at the University of Illinois at Urbana-Champaign. “It’s an important moment for Osmo to capitalize on the explosive breakthroughs in computer vision technology driven by advances in deep learning in recent years,” says Tan, a father of two school-aged children who is passionate about kids’ at-home learning utilizing game-based play. “When combined with advances in neural engines and discoveries of new algorithms for devices, it offers a realm of new capabilities for all devices. Osmo is part of a new ‘space age,’ transforming what was previously imagined as sci-fi fantasy into a concrete reality within the realm of gamified learning and tools.” Between 2017 and 2019, Tan was Head of Product Research and Development at Singapore Telecommunications in Singapore, where he built and led an end-to-end research and development organization and led a number of engineering teams. He helped form the Singtel Cognitive and Artificial Intelligence Lab for Enterprise (SCALE) including a collaboration between Nanyang Technological University, Singapore (NTU Singapore) and the Agency for Science, Technology and Research (A*STAR), which focused on resolving various challenges faced by cities in keeping their infrastructure facilities in top working condition, through the use of smart sensors embedded with AI. Tan was also involved in product launches for a cloud-based open robotic fleet management platform, an AI-powered IoT platform, a smart camera system using Edge intelligence, and an immersive 3D physical security management system. Prior to this, Tan was Vice President of Engineering at NovuMind in Silicon Valley, where he formed and led the software and deep learning algorithms team, in addition to leading the development of a proprietary system for deep learning-based, real-time, unconstrained face recognition system that was installed in an office building in China, to monitor times of entries and exits. Before NovuMind, he was Principal Engineer at Hewlett Packard Personal Systems and later promoted to Head of Advanced Development. He served as technical lead for the computer vision software team for Sprout by HP, the first consumer product to integrate a 3D camera and incorporate 3D scanning capability. Tan’s research and development career also includes working for HP Labs, Epson, and Mitsubishi Electric Research Lab. Tan earned a Ph.D. in Computer Science specializing in computer vision technology from University of Illinois at Urbana-Champaign, a M.S. in Computer Science specializing in robotics from UCLA, and a B.Sc. in Computer Science from National University of Singapore. Tan holds over 60 patents, and his research has been published and cited in numerous academic and trade journals. About Osmo From BYJU’S Osmo is an award-winning STEAM brand, wholly owned by BYJU’S, the leading global edtech company. Osmo and Osmo Education products are used in over 2.5 million homes and 50,000 classrooms, respectively. Osmo builds a universe of hands-on, curriculum-based learning experiences that nourish the minds of children by unleashing the power of imagination. The brand brings physical tools into the digital world through augmented reality and its proprietary reflective artificial intelligence. Learn more at PlayOsmo.com and Osmo Education. About BYJU’S Launched in 2011, BYJU’S is the world’s leading education technology company for students Pre K-12 and is beloved by 100 million students around the world. By making learning contextual and visual, not just theoretical, BYJU’S is paving the way for new-age, geography-agnostic learning tools that sit at the cross-section of mobile, interactive content and personalized learning methodologies. To learn more, go to: byjus.com/us. Contact Details Osmo Lisa Fujioka lisa@tangibleplay.com Company Website http://www.playosmo.com

February 03, 2022 05:00 AM Pacific Standard Time

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Aurora Strategy Group Announces Largest Expansion In Its History

Aurora Strategy Group

Marcel Wieder, President and Chief Advocate for Aurora Strategy Group announced the firm’s largest expansion by adding six new consultants in Australia, Canada, and the United States. This follows the recent addition of consultants in Israel and the United Arab Emirates. “Aurora continues to grow and develop new markets for our services,” said Wieder. “As economies begin to reopen, we are positioning our firm to assist clients in helping get their message delivered to government, media and stakeholders.” In addition to its current offering of services, Aurora will now be able to offer clients polling and creative media services inhouse. “These new services provide one stop services to clients,” according to Wieder. “With a growing footprint in Australia, North America, and the Middle East, Aurora can assist clients with consultants on the ground. Plus, as members of the International Public Relations Network, we have access to firms in over 40 countries.” Joining Aurora are Dr. Raphaella Crosby from Armidale, Australia; Hasneet Punia from Brampton, Ontario; Tom Sigurdson from New Westminster, British Columbia; Tony Fazio from San Francisco, California; Bud Jackson from Alexandria, Virginia; Cherri Senders from Los Angeles, California and Nancy Todd from Sarasota, Florida. “This is an exciting time for Aurora Strategy Group as we continue to build out our team,” Wieder said. “The new members of the Aurora team will add additional depth to our existing team. We are thrilled that they have joined us in our journey to open up new markets and working with great clients.” Dr Raphaella Kathryn Crosby is based in Armidale, Australia, and is a pollster and political communication strategist with over 20 years’ experience in election campaigning and Not-For-Profit strategic communication. Best known for her work running the Australian Democrats in 2008-9 and as the Founder and board director for Migraine Australia since 2019, she is passionate about working for social good organizations and driving change agendas. Earlier in her career, Crosby worked for the Federal Government and several leading universities in strategic communication and marketing before joining Essential Media, consulting on research-led campaigns and managing the account of the Australian Council of Trade Unions. Her belief in research-led campaigning fueled her drive to complete a PhD in voter behaviour and research methods, then transitioning to work primarily as a pollster. Dr. Crosby now runs the KORE Poll, a regular federal politics poll in Australia that continues her PhD challenge of finding a better model to predict election outcomes and chases the pollster’s unicorn of trying to capture momentum. Dr. Crosby brings together extensive experience from her public service, corporate, political, and not for profit background to be able to provide clients with holistic advice and a deep understanding of how to change hearts and minds in any context. In addition to research and campaigning, she has experience in lobbying and communication in the health, higher education, media, employment, and agriculture sectors. Hasneet Singh Punia is based in Brampton, Ontario, and is an astute leader with over a decade of extensive senior management experience serving as Chief of Staff to both a provincial Minister and Mayor of a large urban Canadian municipality. He has also served as public policy consultant and government relations and stakeholder relations manager in the private sector. Punia has extensive knowledge of how government works at both the provincial and municipal levels. He has developed and maintains strong and effective relationships with government officials (elected and non-elected) and key public affairs influencers. He has developed and executed coordinated public affairs strategies, issues management plans, and built coalitions of like-minded supporters. He has been focusing on disruption technology like ride sharing and micro mobility and how to help local governments adapt to innovation. Punia has served as a campaign manager in several municipal and provincial campaigns and advised candidates in federal election campaigns. Punia is active in the community volunteering at the local food bank, serving as a soccer coach and helping to fundraise for his local hospital. He has an Honours Bachelor of Arts from the University of Toronto. Tom Sigurdson is based in New Westminster, British Columbia, and has worked with building trades unions for over 20 years. He has twice served (1997 – 2003 & 2011 – 2020) as the Executive Director for the BC Building Trades Council. He worked for Canada’s Building Trades Unions in Ottawa as the Director of Political and Legislative Affairs. In addition to working with the national and provincial organizations, he has worked with local unions affiliated with the Teamsters and Heat and Frost Insulators. Sigurdson was a two term NDP Member of the Alberta Legislative Assembly (1986 – 1993) serving on several Legislative Committees as well as Official Opposition Critic for Labour, Education, Employment & Immigration and Career Development & Employment. He has been a volunteer board member for Habitat for Humanity (Lower BC Mainland), the Immigrant and Employment Council of BC, the Construction Sector Council and SkillPlan. He was appointed to serve as a board member for the BC Industry Training Authority as well as a Governor of the BC Institute of Technology. Sigurdson has worked with Indigenous leaders on workforce development programs and continues to engage in workshops as a non-indigenous co-presenter on historical colonization and current reconciliation actions. Sigurdson has managed numerous political campaigns at the national, provincial, and municipal levels in Ontario, Saskatchewan, Alberta, and British Columbia. Tony Fazio is based in San Francisco, California, and has over 50 years of experience working as a community organizer, political consultant, and non-profit advisor to hundreds of campaigns in a variety of communication industries. Mr. Fazio can create and advise winning battles for Political Candidates, Initiative Referendum Campaigns, Labor Organizations, Public Relations Agencies and Public Affairs Companies across America. Mr. Fazio has worked in 45 different states since he started his career. Fazio’s political consulting firm, Winning Directions, that he founded has been in existence since 1981 and has been recognized for its creativity and winning track record, receiving over 100 Pollie Awards the political industry’s highest honor on behalf of its clients. Fazio was the past President of the American Association of Political Consultants, Campaigns and Elections magazine recognized him as an expert and rising star in the political business and American University hosts the Anthony J Fazio Political Direct Mail Archive, which houses more than 10,000 of his individual pieces of direct mail. Tony is also on the executive board of the Center for Congressional and Presidential Studies at American University. Cherri Senders is based in Los Angeles, California, and brings more than 25 years of experience in journalism and communications to her role as publisher, communications director, and consultant to dozens of labor unions and non-profits. With an extensive background in messaging to both union members as well as the public, Cherri honed her skills writing about social issues for local and national publications ranging from Omni, Working Woman and California Magazine to the LA Times and the LA Weekly. Her interest is in helping the public understand the issues complex confronting working families today. Whether tackling day-to-day issues or long-term campaigns, Cherri uses her experience in print, web, and social media, and develops and implements strategic plans that deliver measurable results on time and within budget. Her company’s award-winning publications, web sites and campaigns have helped in numerous outreach efforts, from on-going member education to contract ratifications to local, and state elections. Cherri has a BA from the University of Maryland, where she majored in English Literature. Bud Jackson is based in Alexandria, Virginia, and is an internationally recognized strategic communication and political consultant who has scripted, produced, and executed millions of dollars in highly successful and award-winning television and digital paid communication campaigns on behalf of political candidates, advocacy organizations, unions, and private sector clients. He also serves clients in public relations and crisis communication. Jackson is an early pioneer of utilizing mass communication as a catalyst to build grassroots support and activism. He produced the first-ever television ad to draft a candidate for United States President (Draft Wesley Clark for President) and soon thereafter became the first media consultant to shoot, edit and upload daily videos on behalf of a United States presidential campaign. In 2006, Draft Obama for President retained him to encourage Barack Obama to run for President of the United States. His ad “Believe Again” was the first television ad the 2008 presidential election and aired in early presidential primary states and Hawaii while the Obamas were vacationing on the island. Jackson is a president emeritus of the American Association of Political Consultants Mid-Atlantic chapter. National Journal’s Hotline profiled him, and Campaigns and Elections Magazine featured him as a “Mover and Shaker” in American politics. He appears frequently on television and radio programs and is often quoted in print and online media as an experienced political and communication strategist. He occasionally lectures on current political events, campaign strategy and strategic communication and is a contributing author to Louisiana State University’s Guide to Political Communication. ​A Massachusetts native now in Washington, DC, he is a graduate of Boston University’s College of Communication and has an Executive MBA degree from Quantics School of Business and Technology in Washington, DC. Nancy Todd is based in Sarasota, Florida and is a political consultant and president of Nancy Todd, Inc., an international strategic consulting firm. Todd cut her political teeth in Louisiana where she attended LSU law school and volunteered in political campaigns. She started with the legendary Matt Reese in 1979. Since then, Todd has been a consultant to over 196 campaigns in 42 states and six countries, with a winning record of 98 percent. She has worked with candidates and projects both nationally and internationally and has received several national awards for creativity in political advertising. Todd has served as Chairman and Past President of the Board of Directors of the International Association of Political Consultants and now Past President and Chairman of the American Association of Political Consultants. In 2009 Todd was inducted into the prestigious Hall of Fame of the AAPC, the first such woman to be so honored. She is a frequent speaker both nationally and internationally for governments, heads of state, key leaders in emerging democracies and major universities including Harvard, the John F. Kennedy School of Government, George Washington University, Georgetown University and Vanderbilt University. Her articles and commentary have appeared nationally in newspapers and professional publications. Aurora Strategy Group is an award-winning public affairs, government and public relations firm headquartered in Toronto, with offices in Australia, Canada, Israel, United Arab Emirates, and the United States. Contact Details Marcel Wieder +1 877-274-4685 info@aurorastrategy.com Company Website https://www.aurorastrategy.com

February 03, 2022 07:19 AM Eastern Standard Time

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SURGING DAILY FANTASY SPORTS PLATFORM STATHERO’S NEWEST INNOVATIVE GAME PLAYS DRIVES PLAYER GROWTH WITH EASY AND LUCRATIVE NEW CONTESTS.

StatHero

StatHero, the next gen Daily Fantasy Sports (DFS) platform with unprecedented winning percentages and an emphasis on skill over luck, is announcing the easiest, fastest way to get in on sports betting action with their ‘ PICK’EM’ games. StatHero is also offering players odds multipliers in select ‘ HEAD TO HEAD ’ house lineups. StatHero’s platform continues to breathe fresh new life into the DFS space with an 884% growth in annual revenue while still having their players clocking over a 50% winning percentage. The startup who has seemingly cracked the code between high player winning percentage and company profitability is launching another innovative new gameplay with the intent of solving the biggest issue for the daily fantasy player, their lack of time. StatHero’s PICK’EM game play is the fastest way to play the most familiar fantasy format against the house. Each contest simply pits two pre-selected and pre-posted fantasy teams against each other and players simply select which side they think will score more points. It’s been an immediate hit, especially in states where sports gaming has yet to be legalized. StatHero remains the ONLY independent fantasy sports company playable in 34 states (with more on the horizon) and with their PICK’EM gameplay players in those states no longer need to sift through hundreds of players to create a lineup. One click to pick a winner. It’s fantasy gameplay that fans love without the hours of analysis or tough decisions on who to start. Jason Jaramillo, CEO of StatHero: “We take a lot of pride in keeping things simple, fun and easy. And while the convergence of fantasy sports and sports gambling can be difficult, we think this new offering truly removes the intimidation and stigma surrounding daily fantasy sports and sports gaming altogether.” The breakthrough DFS platform has also upped the ante with their flagship ‘HEAD TO HEAD’ (H2H) contests, by offering up to 10x odds on select H2H contests to test players’ skills with bigger payouts. StatHero has launched a new challenge that gives players higher payouts on their plays if they can beat posted lineups with a lineup of a lesser salary. Putting players in control has been a hallmark of StatHero’s innovation and this new option is no different, giving players the ability to select the odds they want to play for. StatHero now offers 4 unique ways to play DFS against the house that appeal to players of all skill levels and risk profiles: PICK’EM, HEAD TO HEAD, PARLAYS and SURVIVOR POOLS. All games allow DFS players to go up against house lineups instead of long odds contests against unknown users or bogus prop plays. StatHero recently passed their $4 million Series A round of funding and is focusing on their Series B round of funding that is on the horizon for this year. For media/press inquiries on, please contact: Dianne Quirante, dianne@emcbowery.com About STATHERO Combining the best of fantasy sports and sports gaming, StatHero is a first of its kind daily fantasy sports platform. The company has exploded in growth since founded in 2019 in large part due it’s simple gameplay, low commitment and instant gratification. Stathero uses the familiar fantasy sports based format to allow players to compete against posted lineups across a variety of professional sports and game types including Survivor Pools, Head-to-Head and Fantasy Parlays. Their patent pending gameplay gives players an advantage unlike any other in fantasy sports. It’s truly daily fantasy the way it was meant to be played - one-on-one. For more information, visit: www.stathero.com and follow us on Twitter @StatHeroHq. Contact Details Dianne Quirante +1 323-654-0001 dianne@emcbowery.com Company Website https://stathero.com/

February 02, 2022 09:00 AM Eastern Standard Time

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Eco-friendly Brands That Put the Planet First

YourUpdateTV

A video accompanying this announcement is available at: https://youtu.be/5r2Klr0EZi4 There’s never been a more important time to collectively become more aware of how we—as individuals, corporations, and businesses—are affecting the planet. What we buy, where we shop, how those items are made. After years of working and traveling internationally, International sustainable brand consultant and fashion stylist, Cassandra Dittmer has witnessed the increase of negative impacts that the fashion industry has on both the environment and its labor force that make everything possible. Cassandra immersed herself in eco-conscious living practices, products, brands that challenge the way sustainability is currently defined. One brand that Cassandra has identified as meeting the eco-friendly challenge is Citizen. Invented over 45 years ago, Citizen’s proprietary Eco-Drive is the light-powered, eco-mindful technology that eliminates the need for watch battery replacement and at the heart of almost all of Citizen’s timepieces In 1970, in response to an environmental crisis, Citizen pioneered the world’s first light-powered watch: Eco-Drive. Eco-Drive enables Citizen watches to be powered by any light source, continuously and sustainably, eliminating the need to replace watch batteries. A standard in renewable energy for timepieces, Eco-Drive simultaneously respects and preserves the environment by preventing millions of watch batteries from entering landfills each year. Citizen has pledged to donate 1% of its website sales in the US to support a host of nonprofit organizations focused on the environment. Citizen partners with 1% of the Planet – who represents an alliance of businesses and individuals who are committed to enacting change to protect and restore the Earth. For more information, visit citizenwatch.com Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

February 02, 2022 09:00 AM Eastern Standard Time

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FIDUCIA INVESTORS ANNOUNCES INVESTMENT IN PREDICTIVE VC; APPOINTS GEORGE A. KING VICE CHAIRMAN AND CHIEF INVESTMENT OFFICER

North Sixth Group

Fiducia Investors LLC today announced a strategic investment in Predictive VC, a leading venture capital firm for high-growth technology companies. Fiducia Investors joins other leading investment partners as an inaugural investor in Predictive’s flagship fund, which is earmarked for companies across metaverse, machine learning, artificial technology, and other high-growth technology sectors. Additionally, Fiducia Investors has appointed George A. King as Vice Chairman and Chief Investment Officer. Mr. King’s capital markets experience includes 325+ capital closings of $20+ billion; advisory closings of $8+ billion; and executing two highly successful IPO's. He was a founding board member and then co-founder of two publicly traded telecom companies in 1997 and 2002. His corporate and university board positions include Chairman, Vice Chairman, and Member; as well as Audit Committee Chair and member in four countries in North America and Europe. Mr. King is a graduate of Colgate University (cum laude) and Fordham University School of Law. He is an internationally experienced lawyer and executive, as well as author of two books and a law journal article on securities law, Federal tax law in United States capital markets and healthcare funding and tax analysis. Fiducia Investors is the capital markets strategy, execution and investment arm of North Sixth Group, a family office operating company with wholly owned and minority interests across media, marketing, technology, business services and sports and entertainment. Additionally, North Sixth Group dedicates financial, networking and human capital resources to community-based initiatives geared toward Passion, Purpose and Progress. “I am honored to lead the Fiducia Investors team as we make an important investment in Predictive VC’s flagship fund, which we believe is well-positioned at the forefront of transformation in technology,” said George A. King, Vice Chairman and Chief Investment Officer of Fiducia Investors. “We believe our capital markets expertise combined with our relationships, access and resources via the North Sixth Group network positions us uniquely to provide clients with a world-class and high-performance alternative investment solution suite.” Fiducia Investors offers a range of financial strategy, execution and investing services, including alternative investments through Fiducia Investors’ global deal flow and relationship networks; capital markets strategy, planning and execution; Transatlantic investment pipeline access; and diversified equity portfolio investment solutions across high-yield asset classes. For more information, visit www.FiduciaInvestors.com ABOUT FIDUCIA INVESTORS Fiducia Investors is the capital markets strategy, execution, and investment arm of North Sixth Group. Fiducia Investors offers a range of financial strategy, execution, and investing services, including alternative investments through Fiducia Investors’ global deal flow and relationship networks; capital markets strategy, planning, and execution; Transatlantic investment pipeline access; and diversified equity portfolio investment solutions across high-yield asset classes. Fiducia Investors is headed by George A. King, whose capital markets experience includes 325+ capital closings of $20+ billion; advisory closings of $8+ billion; and executing two highly successful IPO's. Contact Details N6A (For Fiducia Investors) +1 212-334-9753 FiduciaInvestors@n6a.com Company Website http://www.FiduciaInvestors.com

February 02, 2022 09:00 AM Eastern Standard Time

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Peninsula Fiber Network Adds Jaime Seling to Next Generation 911 Team

Peninsula Fiber Network, LLC

Peninsula Fiber Network, LLC (PFN), a leading provider of fiber optic-based telecommunications and Next Generation 911 services throughout Michigan, Wisconsin, and parts of Minnesota today announced the addition of Jaime Seling to its team. Seling is a 20-year veteran with the Oakland County Sheriff’s Department where she was a Dispatch Specialist, Shift Leader, and Quality Assurance Supervisor. In 2016 she was appointed to the State of Michigan 911 Emerging Technology Subcommittee. A graduate of Rochester University with a Bachelor of Science degree in Business Administration, she is intimately familiar with NG911 call center operations. Scott Randall, General Manager of Peninsula Fiber Network, stated, “PFN is growing rapidly, and we are fortunate to hire Jaime. Her experience at Oakland County is invaluable as it is one of the busiest counties in Michigan for 911 calls. She will work with our Next Generation 911 team where her previous work experience and skills will be utilized in her new role.” #### Jaime Seling Seling has a long work history with the Oakland County Sheriff’s Department—one of the busiest counties in the State of Michigan for 911 calls. She advanced from Dispatch Specialist to Shift Leader to Quality Assurance Supervisor over her 20-year career. In 2016 she was appointed to the State of Michigan 911 Emerging Technology Subcommittee where she still serves today. She holds an Associate Degree in Technological Sciences from Oakland Community College and a Bachelor of Science degree in Business Administration from Rochester University. Contact Details Peninsula Fiber Network, LLC (PFN) Scott Randall, General Manager +1 906-232-1012 srandall@pfnllc.net

February 01, 2022 08:00 AM Eastern Standard Time

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Customer Experience Equally Important as Price for Today’s Modern Consumer

imimobile

Good customer service is a key driver of repeat business, according to 75% of respondents 61% are willing to pay more for a better experience and 55% would change brands to receive better customer service Different generations have varying levels of comfort for different service needs, such as 19% of both Gen Z and young millennials would use social media to ask questions about a product/service compared to 4% of Baby Boomers, and 71% of Gen Z respondents would use a digital channel to manage orders, reservations and appointments compared to only 32% of Baby Boomers 47% of respondents say they believe good customer service is more important now than it was 12 months ago, pointing to integrated paths of communication in the physical and digital worlds being critical.To learn more about the findings, download the full report here. Customer experience (CX) has become as pivotal as price when it comes to purchasing decisions, demonstrating its importance to business success and a conversation that must break into the boardroom, according to research published today by global cloud communications software and solutions provider, imi mobile, part of Webex. The findings indicated a growing challenge for brands to balance and deliver three customer experience elements across all customer touchpoints – resolution, customer rapport and relevance, which imi mobile has designated the “CX Trilemma” and points to CX as a major business imperative. The inaugural “ 2022 CX Trilemma Report,” surveyed 2,000-plus U.S. and U.K consumers about qualities for good customer experience and presents findings that uncover shifting consumer preferences. Specifically, the report reveals preferences for how and when respondents want to engage and communicate with their favorite brands and businesses. Some key highlights: “Customers expect brands to meet them through their preferred channel, at their desired time with the information they require, and businesses who aren’t scaling to deliver against this increasing customer expectation will fade away,” said Jay Patel, VP & GM, Webex CPaaS. “The good news is that world-class CX can now be delivered by cloud-based technology. There are easy-to-use, multi-channel cloud communication platforms that enable businesses to orchestrate and automate their customer interactions on one, central platform, enabling the ability to resolve issues quickly, build rapport with customers and drive relevant experiences. Improving customer experience is the key business priority for 2022 that can directly impact the bottom line.” The CX Trilemma Report reveals that organizations truly committed to solving the CX challenge must support multiple channels and navigate new technology and innovation to not only meet but exceed customer expectations, especially for the Gen Z and millennials who are increasingly using more digital channels. For organizations serving multiple demographics or offering a diverse set of services, one channel simply can’t give every customer a satisfying journey. Resolution: Resolving customer problems, queries, and complaints, while being proactive with updates on products and services remain a cornerstone of a great customer experience. Respondents identified simplicity (79%), consistency (78%), speed (76%) and convenience (73%) as fundamental to resolution. Furthermore, 75% of respondents said quick resolutions influence repeat transactions. Rapport: Those surveyed called out brands for displaying a lack of empathy, transparency, and honesty as well as an inability to understand frustrations as reasons for a poor customer experience and dissuades them from using a brand or business altogether. Of this, 64% cited repeating information to different teams and having to proactively chase agents as leading factors for poor customer experience, which can also lead to negative word-of-mouth, reviews, and a tarnished reputation. Relevance: In a post-pandemic era, relevance is becoming an increasingly important part of the customer experience mix – communicating with customers on the channels they want to use, meeting them where they are and at the most convenient time (67%) while also delivering relevant, personalized communications are key for successful customer engagement (60%). What’s more, the findings unveil that every generation, industry, and region have varying preferences in regard to channels, when to be contacted and personalization of communications. “Finding the right communications mix for your customers requires a deep, nuanced understanding of them and your processes, and they are very different to those of just two years ago. To reach them in the right way, businesses need communications that work best for everyone, and this requires technical capabilities and expertise to orchestrate end-to-end customer journeys across multiple channels.” stated Patel. While you can support multiple communications channels manually, technologies such as Enterprise CPaaS (Communications Platform as a Service) make it easier to manage multiple channels, comply with regulations, and deliver a consistent, connected customer experience. About imimobile imimobile, part of Webex, provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. Our API and low-code Communications Platform-as-a-Service (CPaaS) offering enables large enterprises to automate, orchestrate and monitor their customer interactions all on one platform. This helps businesses to lower costs, reduce complexity and accelerate IT roadmaps. Our innovative platform and applications are being used at scale today by blue-chip global enterprises and leading public-sector organizations to deliver smarter customer interactions, such as AA, Best Buy, BT, Capitec Bank, Centrica, EE, IHG, Mercedes, Orange, O2, Vodafone and Walgreens. The business was acquired by Cisco Systems in February 2021 and has global offices across the UK, USA, Canada, India, and South Africa. www.imimobile.com. Contact Details Kite Hill PR Michael Kocher +1 704-960-2295 michael@kitehillpr.com

February 01, 2022 12:00 AM Eastern Standard Time

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Minuteman Press Franchise in Winter Park, FL Celebrates 25 Years and Shares Secrets to Longevity and Growth

Minuteman Press International Inc

In 1996, Linda Sang decided to leave the corporate world and join the Minuteman Press franchise family, and she is now celebrating 25 years in business. Linda’s daughter Darcy has been along for the ride, saying in a recent newsletter, “It was a world that none of us knew anything about, but would quickly learn as every available hand was recruited to answer phones, hand collate and staple jobs and market the business for our intrepid leader. And we have been doing it ever since.” Being in business for over 25 years, Linda shares her biggest keys to longevity and growth. She says, “We keep pushing to get new customers in various methods. The pandemic initially cut down on the door-to-door marketing that has always been successful in the past for us. We currently do more social media, thanks to my daughter, Darcy, and some direct mail campaigns targeting local businesses and new businesses.” Linda continues, “We are also very attentive to our customers, keeping them informed and helping them find solutions/options for their needs. We respond to emails almost instantly and turn quotes around as quickly as possible, generally the same day if there isn’t a lot of research involved. When we make deliveries, each customer gets a ‘goody bag’ with notepads and other branded items. Many customers get excited about our deliveries, sometimes even more so for our giveaways rather than their finished jobs.” Over the past two years, Linda and her team have utilized various digital and print marketing tools available to them. She says, “We have gotten more into social media than in the past and have worked on getting high Google ratings, as customers do look at reviews. We do find that we are getting a lot of requests from Google and the Minuteman Press Internet Marketing program. We also test out the suggested methods from Minuteman Press corporate (such as the lumpy mailer and direct mail campaigns) and see what works best for us and our customer base. Otherwise, we are simply doing what we have always done through the years… provide solid customer relations.” What’s next for Minuteman Press in Winter Park? Linda says, “We hope to grow this year by reaching out to new prospective customers and generate more referrals.” Lastly, Linda reflects on the family business and says, “In our case, Darcy and I work together well and have the same goals and work ethic. My husband, Kelly, is semi-retired and helps out when we need him. When you have this situation, you don’t have to worry about someone showing up to work or leaving for other opportunities. There is always loyalty. We also find it key to treat our employees as if they are family as well. Not only does it create a pleasant working environment, but loyalty builds as well. We work lean and mean, which makes for some long days, but when you trust your employees and family, it is truly a joy.” For more information on Minuteman Press in Winter Park, FL, visit https://minuteman.com/us/locations/fl/winter-park. For Minuteman Press products and services, visit https://minuteman.com. Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at https://minutemanpressfranchise.com. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

January 31, 2022 10:00 AM Eastern Standard Time

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