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Marketers differ on the metrics that matter for live events, finds new research from Elevate

Elevate

As international pandemic-related restrictions ease and large-scale events like festivals, international football and rugby tournaments are set to take place, event marketers are eager to get restarted but they will need to justify their budgets. Global staffing partner for brand experiences Elevate commissioned a Censuswide survey of 500 brand decision-makers across the UK, USA, Austria, France and Germany, to understand the metrics that matter to marketers around event activations, and whether they currently have the same understanding of event effectiveness as other marketing activities. By encouraging event marketers to be more demanding in terms of measurable KPIs and evaluated ROI, Elevate hopes its findings will be a game-changer for reporting in the events sector. Most valuable KPI metrics The highest interest is in Net Promoter Score (NPS), Total Purchase Value (TPV) and Visitor Satisfaction Score - data points rarely collected at events. On a country basis, NPS is most valued by the UK as a KPI (29% versus overall 25%). A third (33%) of marketers across the UK favour brand preference score (versus competition) as the most important of KPIs. This is in comparison to other key metrics such as event footfall (20%) and visitor satisfaction score (21%). For larger companies with over 5000 employees, ROI, brand recall score and total purchase value are the most important to them at 50% respectively. Digging into sector-specific trends, retail brands care most for TPV at 47.3%, suggesting that generating immediate sales and optimising the value of these transactions is what is most important to retailers. Whereas for FMCG, it’s the brand preference score that matters the most, at 47% - as most people buy from FMCG brands they prefer, or already know about, so metrics relating to retention or persuading customers to switch are all important. The value of proving face to face interaction is particularly high for Brits in the tech sector - 67% of those in tech in the UK valued this metric most highly versus 30% in tech across regions. Important functionality choices Marketers are divided on how they want to see data. 25% of all respondents would like an easy-to-read on-screen dashboard. Another quarter would prefer benchmarking options in order to track data results against predicted values. Event marketers need to show how their activations work alongside other marketing activities, as well as the impact of the investment. All companies favoured social media monitoring post-event the least (13%). This may be due to the fact that, although post-event social media offers immense value, it only records sentiment, and this cannot be presented to a board of directors as a hard sales-related metric. Smaller companies favour UX functionalities, 75% of companies with less than 500 employees would like an easy-to-read on-screen dashboard, while larger companies prefer benchmarking options, pre, during and post-event data tracking abilities, the ability to produce high-quality reports for department heads, and customisation to add bespoke metrics important to the brand’s objectives (50% respectively). Ed Wood, CEO at Elevate, commented: “It’s clear that there is little industry alignment in terms of how events should and can be measured. Whilst allowing for every event working to different goals, it’s clear that there is room for greater understanding of what’s possible in event measurement across the board. “This is why it was important for us at Elevate to create Impact, a technology platform that enables events, both online and in-person, to be quantitatively measured through the power of live data, offering marketers access to new insights that are being captured for the first time. We have seen it work with clients such as the UK government, and we are now looking forward to a time where data collection at all levels of an event becomes more targeted and receives the investment and focus it merits.” Methodology The research was conducted by Censuswide, with 500 brand decision-makers from the Alcohol, Beauty, FMCG, Retail and Technology categories in UK, USA, Austria, Germany and France. Censuswide abide by and employ members of the Market Research Society which is based on the ESOMAR principles. About Elevate Elevate is an award-winning global event staffing agency that connects people with brands. We lead the industry by enriching brand-consumer relationships through positive human connections. In the highly competitive world of experiential staffing, Elevate stands head and shoulders above other agencies and are the only truly global events staffing agency with offices in London, Paris, Berlin, Austria and Los Angeles. We partner with clients from around the world to deliver lasting moments of engagements via marketing agencies such as Jack Morton, Havas, McCann, NCompass and Octagon and working with brands such as Facebook, Jägermeister, Oculus, Boots Walgreens Alliance and EA Games amongst others. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://weareelevate.global/

May 09, 2022 09:30 AM Eastern Daylight Time

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Agora Data Closes Latest Crowdsourced Securitization

Agora

Leading auto fintech firm Agora Data announced the closing of ACAST 2022-1, the company’s most recent crowdsourced securitization on May 5. Powered by proprietary machine learning algorithms and radical artificial intelligence, Agora continues to disrupt the auto finance market. This most recent transaction aggregated more than 40 independent dealers and finance companies with auto loan portfolios ranging from $100 thousand to more than $60 million into a single securitization. This closing marks another major milestone in Agora’s commitment to non-prime auto loan originators and the auto finance market. “I am excited for the dealer community as our patent pending use of artificial intelligence and finance solutions enable dealers of all sizes to compete on a level playing field with the large dealer groups and institutions,” said Steve Burke, CEO of Agora Data. Burke went on to say, “Securitizations enable Agora to offer higher advances plus abundant and affordable capital to independent dealers. The dealer receives all of the upside cash as consumer loans continue to perform. Furthermore, the non-recourse features of securitization help dealers with balance sheet management.” Agora’s technology-based solutions offer dealers the best way to grow without giving up their equity or assuming too much risk. The company’s advanced data analytics forecast non-prime cash flows with precision using predictive modeling and artificial intelligence. The company’s platform also provides benchmarking and trends to maximize loan performance and optimize underwriting criteria to improve profitability. "Our prior securitizations are performing in line with expectations, validating Agora's comprehensive data analytics with at least 98 percent accuracy," said Chris Hawke, Agora's CFO. “For dealers, that means the secret to low-cost funding is now unlocked. As a bonus, dealers can leverage their newly found capital to grow more safely, efficiently, and sustainably, since their operations are based on predictable and reliable data." The company expects to close more crowdsourced securitizations in 2022, providing unprecedented access to low-interest-rate funds and accelerating the growth of independent dealers and finance companies nationwide. For more information about Agora’s suite of dealer resources, including its free technology platform with real-time data, visit www.agoradata.com or call 1-877-592-4672. About Agora Data, Inc: Agora Data is a leading auto fintech firm with a robust platform that delivers a suite of tools to empower independent dealers and finance companies to finance their non-prime customers. Agora’s family of auto finance products provides a wide range of critical funding paths so originators can obtain the cash they need to fuel growth, compete, and build wealth. Powered by patent pending technology, originators can access real-time data analytics and planning resources to help optimize the performance of their portfolios. Agora Data made history by closing the first-ever crowdsourced subprime auto securitization in 2020 and continually brings groundbreaking products to an underserved market. For more information, visit agoradata.com or contact us at 1-877-592-4672. Contact Details Shelly Vandeven +1 682-282-4130 media@agoradata.com Company Website https://agoradata.com/

May 09, 2022 09:03 AM Eastern Daylight Time

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New Bill Organizer from CSG Makes Managing Life’s Expenses Easier and More Secure

CSG

Managing and paying monthly expenses just got more convenient with the new Bill Organizer from CSG ® (NASDAQ: CSGS). With Bill Organizer, service providers can seamlessly provide bill summaries and details to customers via the customer's financial institution bill pay website. This one-stop view of all monthly expenses makes it easier for consumers to see, manage, and pay bills all in one place as well as budget more effectively. A global leader in customer engagement, revenue management, and payments solutions, CSG is now fully integrated and certified with Mastercard Bill Pay Exchange ™. This integration opens the door for thousands of banks and credits unions across the United States, who already offer convenient, secure, and automated bill pay to consumers, to seamlessly include services provider statements and make it easy for consumers to pay their bills online and on-time. Mastercard Bill Pay Exchange is a digital solution that makes it easier for consumers to view, manage, and pay their bills in one central location with real-time biller setup, electronic bill presentment, choice of payment type, and payment confirmation from billers. “Recent world events have led to two major changes: we’re all interacting online more, and life is more expensive,” said Eric Carrasquilla, SVP, digital engagement solutions, CSG. “This shift means companies must meet their customers where they are and make it easy for consumers to take care of everyday responsibilities, like budgeting for our households and paying our bills on-time. Through our partnership with Mastercard, CSG makes it effortless for service providers to inform customers about their bills, and simultaneously help consumers manage and pay their expenses safely and conveniently right from their bank accounts.” Benefits of the new Bill Organizer include: Delivers the convenience, security and speed of bill pay through more banks and credit unions as consumers increasingly demand better and faster ways to transact digitally Reduces operating costs for service providers by decreasing paper statement production, paper check processing and manual reconciliation Increases consumer peace of mind and vendor bottom line with on-time payments made easy through simple one-time set-up, recurring payment processing and payment confirmation “Mastercard is focused on improving how people and businesses pay and get paid, providing greater choice and convenience to meet their needs,” said Manal Toukan, Senior Vice President, Product Management, North America at Mastercard. “Through our collaboration with CSG and the real-time capabilities and multi-rail payment options of Mastercard Bill Pay Exchange, we’re bringing greater speed, efficiency, and choice to billers and consumers alike.” Available today, Bill Organizer delivers flexible bill pay options for today’s digital economy. To learn more visit, https://www.csgi.com/portfolio/bill-organizer/. # # # About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2022 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Mastercard Bill Pay Exchange is a trademark of Mastercard International Incorporated. Contacts: Tammy Hovey Global Public Relations +1 (917) 520-2751 tammy.hovey@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

May 09, 2022 06:30 AM Mountain Daylight Time

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CleverTap Appoints Honey Bajaj as SVP & Global Chief of Consumer Experience

CleverTap

CleverTap, the world’s leading retention cloud, today added to its core leadership team with the appointment of Honey Bajaj as SVP & Global Chief of Consumer Experience. In this position, Bajaj will pioneer CleverTap’s extensive program to help companies reimagine customer experience and realise the “Art of Possible”. Bajaj is a design strategist, an innovation leader and a social entrepreneur with extensive work in India and the U.S. Her ability to problem solve and identify patterns in human behaviour has earned her multiple prestigious awards and recognition as an Innovation Global Shaper and Inventor of the Year (2016). She is also a dual degree holder with a Master’s Degree in Engineering and Management and a Master’s in Sustainability Studies from the Massachusetts Institute of Technology. She is currently pursuing her Ph.D. in Design and Innovation Methodologies in the Digital World. Before joining the CleverTap Leadership Team, Honey built an innovation pipeline for several Fortune 500 companies, including Boston Consulting Group Digital Ventures, Disney, Microsoft Research, MIT Media Lab and Tata Group, one of India’s largest and highly profitable conglomerates. There she developed detailed market segmentation frameworks based on purchase behaviour to orchestrate product launches and go-to-market strategies. Bajaj has also dedicated her talent in designing for scale and impact to serving the needs of government bodies, financial institutions and healthcare organisations. Her work, which spans over a decade, has impacted over 50 million lives. “As we scale CleverTap into a global category creator for “Retention Cloud”, we realise that our customers are eager to co-create experiences that will fuel growth and the future of their own digital businesses. For this reason, we are expanding our leadership team with a new appointment that benefits the most important stakeholder: our customers’ customers,” Vikrant Chowdhary, CleverTap Chief Growth Officer, explains. “From fintech to e-commerce, and from on-demand Super Apps to media and streaming services, companies need the inspiration and tangible examples of the “Art of Possible” to unleash human- centred design thinking, unlock new perspectives and drive powerful momentum and positive results for all stakeholders.” This outcome, he continues, is “inextricably linked with our customers’ abilities to realise and hyper-personalize omnichannel journeys for their customers.” “I have always focused on designing for impact and inventing for scale by contextualizing tech for the consumers. The truth is, no matter what we think we’re doing, we are all in the customer-experience business. Before you can accomplish it, you need to envision it. The digital behaviour and expectations of customers is evolving faster than most industries are able to deliver.I am looking forward to my journey with CleverTap to embed human-centered principles and design thinking into a series of initiatives and programs,” Honey Bajaj says. “These efforts will allow digital-first companies to co-create and simulate digital journeys that will fuel growth through superior customer experience and will enable CleverTap’s customers to realise their consumer journeys in a more seamless and contextual manner as the lines of the digital and omnichannel world are no longer separated.” About CleverTap CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. For brands that understand and value user retention, CleverTap drives context and individualization with the help of a unified and deep data layer, AI/ML powered insights and automation. Customers around the world representing over 10,000 apps, including Vodafone Idea, SonyLIV, Daimler, Gojek, Carousell, and Premier League, trust CleverTap to achieve their retention and engagement goals, growing their long term revenue. Backed by leading venture capital firms including Sequoia India, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, and Dubai. For more information, visit clevertap.com or follow on LinkedIn, Twitter, Facebook and YouTube. Forward-Looking StatementsSome of the statements in this press release may represent CleverTap’s belief in connection with future events and may be forward-looking statements, or statements of future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could amount in the actual result being absolutely different from the results anticipated by the statements mentioned in the press release. Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, impact of pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, as to the accuracy, completeness or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction with the information and/or statements in this press release or any related damages. Contact Details Sony Shetty sony@clevertap.com Company Website https://clevertap.com/

May 06, 2022 12:44 AM Eastern Daylight Time

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Post-COVID Travel Boom Visits Rural America

YourUpdateTV

Visit North Carolina has launched Dream Big in Small Town NC, an initiative to boost economic recovery by attracting travelers and potential workforce to small towns in 16 counties facing population loss. Starting with a sweepstakes promotion and a satellite media tour in Haywood County, the campaign showcases natural beauty and small-town charm in places with special challenges resulting from the pandemic. A video accompanying this announcement is available at: https://youtu.be/xcNldQZAVdk Created by the General Assembly as the Rural Tourism Recovery Pilot Program, Dream Big capitalizes on travelers’ interest in exploring small towns by drawing attention to the people, places and businesses in three distinct regions designated as the Scenic Mountains, the Northeast Lakes & Rivers, and the Inner Banks. As a unit of the Economic Development Partnership of North Carolina, Visit NC is coordinating the program with the N.C. Department of Commerce and other private and public entities involved in growing the state’s first-in-talent workforce. “Dream Big is a natural extension of Visit NC’s economic development role as the state’s tourism marketing organization,” said Wit Tuttell, Visit NC’s executive director. “Our efforts center on showcasing local landmarks, memorable experiences, distinctive lodging, dining and shopping with the goal of an economic infusion from visitor spending. Dream Big takes the mission further by calling attention to the allure of living and working in charismatic places whose appeal is rooted in character and authenticity.” Funded with $1.5 million from the American Rescue Plan Act of 2021, the pilot program designates Graham, Haywood, Madison, Mitchell and Yancey counties in the Scenic Mountains; Edgecombe, Halifax, Vance and Warren in the Northeast Lakes & Rivers; and Chowan, Gates, Hertford, Martin, Perquimans, Tyrrell and Washington in the Inner Banks. Dream Big also has a dedicated presence on VisitNC.com, complete with links for job postings, as well as program partner Airbnb’s website. The Scenic Mountains is the first region to take the spotlight. During the satellite tour in Waynesville, representatives from national, regional and in-state media outlets joined the virtual tour and Q&A session. The launch also features a sweepstakes with a prize package that includes: A $1,000 Airbnb stay voucher to experience Small Town NC life. A $500 VISA gift card to help with travel expenses by plane, train or automobile A choice of gift cards for dining, recreation and shopping in the Scenic Mountain destinations. Similar promotions and satellite media tours are planned for the program’s launch in Northeast Lakes & Rivers this summer and in the Inner Banks in the fall. According to a recent report from Destination Analysts, 28.4 percent of people surveyed plan to visit small towns or rural attractions this travel season. Increased demand is reflected in the doubling of short-term rentals available outside of North Carolina’s urban counties since the pandemic began. For 2021, Airbnb reports a 128 percent increase in nights booked in rural areas compared with 2019. For the same period, nights booked for rural stays of more than four weeks grew 160 percent, which supports Dream Big’s promise to engage visitors for more than a getaway. Tuttell also noted findings from a poll by booking.com that 58 percent of travelers said it’s important for their trip be beneficial to the destination's local community. Twenty-nine percent said they would research how their tourism spending would affect or improve local communities. Beyond exposure from the satellite tour, Dream Big will reach the traveling public through a presence on VisitNC.com and posts on @VisitNC’s social media channels. A media influencer campaign will bring selected tastemakers to the destinations to engage their followers in the local culture and lifestyle appeal for people interested in a change of scenery. Airbnb, which will also promote the campaign on its website and social media channels, will use its inventory of short-term rental properties to host the media visits. About Visit North Carolina: Visit North Carolina is part of the Economic Development Partnership of North Carolina. Established in 2014, the EDPNC is a 501(c)(3) nonprofit corporation that oversees the state's efforts in business and job recruitment and retention, international trade, and tourism, film and sports development. The mission of Visit North Carolina is to unify and lead the state in developing North Carolina as a major destination for leisure travel, group tours, meetings and conventions, sports events and film production. For more information on North Carolina’s destinations and travel assets, go to VisitNC.com. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

May 04, 2022 06:00 PM Eastern Daylight Time

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CSG Systems International Reports First Quarter 2022 Results

CSG

Confirming All 2022 Financial Guidance Targets Delivered 4.5% YoY Revenue Growth and 4.9% YoY Non-GAAP EPS Growth in Q1 Launched 5G-Ready, SaaS-Based CSG Encompass for Global Telecom Customers CSG (NASDAQ: CSGS) today reported results for the quarter ended March 31, 2022. Financial Results: First quarter 2022 financial results: Total revenue was $264.4 million and total non-GAAP adjusted revenue was $246.4 million. GAAP operating income was $16.4 million, or 6.2% of total revenue, and non-GAAP operating income was $40.2 million, or 16.3% of non-GAAP adjusted revenue. GAAP earnings per diluted share (EPS) was $0.19 and non-GAAP EPS was $0.86. Cash flows used in operations were ($5.5) million, with a non-GAAP free cash flow deficit of ( $15.9) million. Shareholder Returns: CSG declared its quarterly cash dividend of $0.265 per share of common stock, or a total of approximately $9 million, to shareholders. During the first quarter of 2022, CSG repurchased under its stock repurchase program, approximately 266,000 shares of its common stock for approximately $16 million. “CSG continued to build off our excellent 2021 momentum by delivering 4.5% year-over-year revenue growth and 4.9% year-over-year non-GAAP EPS growth in Q1, despite the discounts related to our Charter Communications and DISH contract renewals,” said Brian Shepherd, President and Chief Executive Officer of CSG. “These good first quarter results prove that our strategy is paying dividends as we continue to deliver for our customers. As a result, we are pleased to confirm all 2022 financial guidance targets. Looking ahead, we remain well positioned to lengthen and strengthen our relationships with existing customers, organically grow our revenue, close good value-adding strategic acquisitions, and diversify into faster growth industry verticals.” Financial Overview (unaudited) (in thousands, except per share amounts and percentages): For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at csgi.com. Results of Operations GAAP Results: Total revenue for the first quarter of 2022 was $264.4 million, a 4.5% increase when compared to revenue of $253.1 million for the first quarter of 2021. The increase in revenue can be primarily attributed to the continued growth of CSG’s revenue management solutions, as approximately two-thirds of the increase was attributed to organic growth. GAAP operating income for the first quarter of 2022 was $16.4 million, or 6.2% of total revenue, compared to $31.4 million, or 12.4% of total revenue, for the first quarter of 2021. The decrease in operating income is mainly a result of a $12 million increase in restructuring and reorganization charges related primarily to real estate restructurings in the first quarter of 2022 as CSG rationalizes its real estate footprint to reflect a flexible work approach. GAAP EPS for the first quarter of 2022 was $0.19, as compared to $0.61 for the first quarter of 2021. The decrease in GAAP EPS can be mainly attributed to the increase restructuring and reorganization charges, discussed above, and a $7.5 million loss incurred on a derivative liability upon conversion of our 2016 Convertible Notes, discussed below. Non-GAAP Results: Non-GAAP adjusted revenue for the first quarter of 2022 was $246.4 million, a 4.1% increase when compared to non-GAAP adjusted revenue of $236.7 million for the first quarter of 2021. The increase in non-GAAP adjusted revenue between periods is due to the factors discussed above. Non-GAAP operating income for the first quarter of 2022 was $40.2 million, or 16.3% of total non-GAAP adjusted revenue, compared to $40.2 million, or 17.0% of total non-GAAP adjusted revenue for the first quarter of 2021. Non-GAAP EPS for the first quarter of 2022 was $0.86 compared to $0.82 for the first quarter of 2021. Balance Sheet and Cash Flows Cash, cash equivalents and short-term investments as of March 31, 2022 were $187.6 million compared to $233.7 million as of December 31, 2021. CSG had net cash flows used in operations for the first quarters ended March 31, 2022 and 2021 of ($5.5) million and ($2.2) million, respectively, and had non-GAAP free cash flow deficits of ($15.9) million and ($10.5) million, respectively. Cash flows for the first quarters of 2022 and 2021 were negatively impacted by the payment of year-end accrued employee incentive compensation. During the first quarter of 2022, CSG borrowed $245 million on its 2021 Revolving Credit Facility to settle the 2016 Convertible Notes for approximately $242 million in cash. As a result of the conversions of the Notes in March 2022, CSG recognized a $7.5 million loss on a derivative liability related to the change in CSG’s stock price over the observation period prior to settlement. Summary of Financial Guidance CSG is reaffirming its financial guidance for the full year 2022, as follows: For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at csgi.com. Conference Call CSG will host a conference call on Wednesday, May 4, 2022 at 5:00 p.m. ET, to discuss CSG’s first quarter results for 2022. The call will be carried live and archived on the Internet. A link to the conference call is available at http://ir.csgi.com. In addition, to reach the conference by phone, call 1-888-412-4131 and use the passcode 2327393. Additional Information For information about CSG, please visit CSG’s web site at csgi.com. Additional information can be found in the Investor Relations section of the website. About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With over 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Forward-Looking Statements This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. Some of these key factors include, but are not limited to the following items: CSG derives approximately forty percent of its revenue from its two largest customers; Fluctuations in credit market conditions, general global economic and political conditions, and foreign currency exchange rates; CSG’s ability to maintain a reliable, secure computing environment; Continued market acceptance of CSG’s products and services; CSG’s ability to continuously develop and enhance products in a timely, cost-effective, technically advanced and competitive manner; CSG’s ability to deliver its solutions in a timely fashion within budget, particularly large and complex software implementations; CSG’s dependency on the global telecommunications industry, and in particular, the North American telecommunications industry; CSG’s ability to meet its financial expectations; Increasing competition in CSG’s market from companies of greater size and with broader presence; CSG’s ability to successfully integrate and manage acquired businesses or assets to achieve expected strategic, operating and financial goals; CSG’s ability to protect its intellectual property rights; CSG’s ability to conduct business in the international marketplace; CSG’s ability to comply with applicable U.S. and International laws and regulations; and CSG’s business may be disrupted, and its results of operations and cash flows adversely affected by the COVID-19 pandemic. This list is not exhaustive, and readers are encouraged to review the additional risks and important factors described in CSG’s reports on Forms 10-K and 10-Q and other filings made with the SEC. For more information, contact: John Rea, Investor Relations (210) 687-4409 E-mail: john.rea@csgi.com CSG SYSTEMS INTERNATIONAL, INC. CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED (in thousands) CSG SYSTEMS INTERNATIONAL, INC. CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED (in thousands, except per share amounts) CSG SYSTEMS INTERNATIONAL, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED (in thousands) (1) Beginning with the second quarter of 2021, CSG reclassified certain cash flows related to settlement and merchant reserve assets and liabilities from cash flows from operating activities to cash flows from financing activities within the Condensed Consolidated Statements of Cash Flows. Prior period amounts have been reclassified to conform to the current period presentation. EXHIBIT 1 CSG SYSTEMS INTERNATIONAL, INC. SUPPLEMENTAL REVENUE ANALYSIS Revenue by Significant Customers: 10% or more of Revenue Revenue by Vertical Revenue by Geography EXHIBIT 2 CSG SYSTEMS INTERNATIONAL, INC. DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES Use of Non-GAAP Financial Measures and Limitations To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP adjusted revenue, non-GAAP operating income, non-GAAP adjusted operating margin percentage, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP free cash flow. CSG believes that these non-GAAP financial measures, when reviewed in conjunction with its GAAP financial measures, provide investors with greater transparency to the information used by CSG’s management in its financial and operational decision making. CSG uses these non-GAAP financial measures for the following purposes: Certain internal financial planning, reporting, and analysis; Forecasting and budgeting; Certain management compensation incentives; and Communications with CSG’s Board of Directors, stockholders, financial analysts, and investors. These non-GAAP financial measures are provided with the intent of providing investors with the following information: A more complete understanding of CSG’s underlying operational results, trends, and cash generating capabilities; Consistency and comparability with CSG’s historical financial results; and Comparability to similar companies, many of which present similar non-GAAP financial measures to investors. Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. Limitations with the use of non-GAAP financial measures include the following items: Non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles; The way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures; Non-GAAP financial measures do not include all items of income and expense that affect CSG’s operations and that are required by GAAP to be included in financial statements; Certain adjustments to CSG’s non-GAAP financial measures result in the exclusion of items that are recurring and will be reflected in CSG’s financial statements in future periods; and Certain charges excluded from CSG’s non-GAAP financial measures are cash expenses, and therefore do impact CSG’s cash position. CSG compensates for these limitations by relying primarily on its GAAP results and using non-GAAP financial measures as a supplement only. Additionally, CSG provides specific information regarding the treatment of GAAP amounts considered in preparing the non-GAAP financial measures and reconciles each n on-GAAP financial measure to the most directly comparable GAAP measure. Non-GAAP Financial Measures: Basis of Presentation The table below outlines the exclusions from CSG’s non-GAAP financial measures: CSG believes that excluding certain items in calculating its non-GAAP financial measures provides meaningful supplemental information regarding CSG’s performance and these items are excluded for the following reasons: Transaction fees are primarily comprised of interchange and other payment-related fees paid, in conjunction with the delivery of service to customers under CSG’s payment services contracts, to third-party payment processors and financial institutions by CSG. Because CSG controls the integrated service provided under its payment services customer contracts, these transaction fees are presented gross, and not netted against revenue; however, other payments companies who do not provide and/or control an integrated service present their revenue net of transaction fees. The exclusion of these fees in calculating CSG’s non-GAAP adjusted revenue provides management and investors an additional means to use to compare CSG’s current revenue with historical and future periods, as well as with other payments companies. Restructuring and reorganization charges are expenses that result from cost reduction initiatives and/or significant changes to CSG’s business, to include such things as involuntary employee terminations, changes in management structure, divestitures of businesses, facility consolidations and abandonments, and fundamental reorganizations impacting operational focus and direction. These charges are not considered reflective of CSG’s recurring business operating results. The exclusion of these items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods. Executive transition costs include expenses incurred related to a departure of a CSG executive officer under the terms of the related separation agreement. These types of costs are not considered reflective of CSG’s recurring business operating results. The exclusion of these costs in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods. Acquisition-related expenses include amortization of acquired intangible assets, earn-out compensation, and transaction-related costs. Transaction-related costs, which typically include expenses related to legal, accounting, and other professional services, are direct and incremental expenses related to business acquisitions, and thus, are not considered reflective of CSG’s recurring business operating results. The total amount of acquisition-related expenses can vary significantly between periods based on the number and size of acquisition activities, previously acquired intangible assets becoming fully amortized, and ultimate realization of earn-out compensation. In addition, the timing of these expenses may not directly correlate with underlying performance of the CSG’s operations. Therefore, the exclusion of acquisition-related expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods. Stock-based compensation results from CSG’s issuance of equity awards to its employees under incentive compensation programs. The amount of this incentive compensation in any period is not generally linked to the level of performance by employees or CSG. The exclusion of these expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to compensation included in CSG’s results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSG’s business. The convertible notes OID is the result of allocating a portion of the principal balance of the debt at issuance to the equity component of the instrument, as required under current accounting rules. This OID is then amortized to interest expense over the life of the respective convertible debt instrument. The interest expense related to the amortization of the OID is a non-cash expense, and therefore, the exclusion of this item allows investors to further evaluate the cash interest costs of CSG’s convertible notes for cash flow, liquidity, and debt service purposes. Gains and losses related to the extinguishment/conversion of debt can be as a result of the refinancing of CSG’s credit agreement and/or repurchase, conversion, or settlement of CSG’s convertible notes. These activities, to include any derivative activity related to debt conversions, are not considered reflective of CSG’s recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG’s non-GAAP EPS allows management and investors an additional means to compare CSG’s current operating results with historical and future periods. Gains or losses related to the acquisition or disposition of certain of CSG’s business activities are not considered reflective of CSG’s recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG’s non-GAAP EPS allows management and investors an additional means to compare CSG’s current operating results with historical and future periods. Unusual items within CSG’s quarterly and/or annual income tax expense can occur from such things as income tax accounting timing matters, income taxes related to unusual events, or as a result of different treatment of certain items for book accounting and income tax purposes. Consideration of such items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods. CSG also reports non-GAAP adjusted EBITDA and non-GAAP free cash flow. Management believes non-GAAP adjusted EBITDA is a useful measure to investors in evaluating CSG’s operating performance, debt servicing capabilities, and enterprise valuation. CSG defines non-GAAP adjusted EBITDA as income before interest, income taxes, depreciation, amortization, stock-based compensation, foreign currency transaction adjustments, acquisition-related expenses, and unusual items, such as restructuring and reorganization charges, executive transition costs, gains and losses related to the extinguishment of debt, and gains and losses on acquisitions or dispositions, as discussed above. Additionally, management uses non-GAAP free cash flow, among other measures, to assess its financial performance and cash generating capabilities, and believes that it is useful to investors because it shows CSG’s cash available to service debt, make strategic acquisitions and investments, repurchase its common stock, pay cash dividends, and fund ongoing operations. CSG defines non-GAAP free cash flow as net cash flows from operating activities less the purchases of software, property and equipment. Non-GAAP Financial Measures Non-GAAP Adjusted Revenue: The reconciliations of GAAP revenue to non-GAAP adjusted revenue for the indicated periods are as follows (in thousands): Non-GAAP Operating Income: The reconciliations of GAAP operating income to non-GAAP operating income for the indicated periods are as follows (in thousands, except percentages): (1) Stock-based compensation included in the tables above and following excludes amounts that have been recorded in restructuring and reorganization charges. Non-GAAP EPS: The reconciliations of GAAP EPS to non-GAAP EPS for the indicated periods are as follows (in thousands, except per share amounts): (2) For the quarters ended March 31, 2022 and 2021 the GAAP effective income tax rates were approximately 8% and 26%, respectively, and the non-GAAP effective income tax rates were approximately 27.5% and 27%, respectively. The first quarter of 2022 GAAP effective income tax rate was impacted by the combination of lower net income and a discrete tax benefit related to the vesting of equity-awards during the quarter. (3) The outstanding diluted shares for the quarters ended March 31, 2022 and 2021 were 31.8 million and 32.1 million, respectively. Non-GAAP Adjusted EBITDA: CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for the indicated periods (in thousands, except percentages): (4) Interest expense includes amortization of deferred financing costs as provided in Note 5 below. (5) Amortization on the statement of cash flows is made up of the following items for the indicated periods (in thousands): Non-GAAP Free Cash Flow: CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities are provided below for the indicated periods (in thousands): Non-GAAP Financial Measures – 2022 Financial Guidance Non-GAAP Adjusted Revenue: The reconciliation of GAAP revenue to non-GAAP adjusted revenue, as included in CSG’s 2022 full year preliminary financial outlook, is as follows: Non-GAAP Operating Income: The reconciliation of GAAP operating income to non-GAAP operating income, as included in CSG’s 2022 full year financial guidance, is as follows (in thousands, except percentages): Non-GAAP EPS: The reconciliation of GAAP EPS to non-GAAP EPS as included in CSG’s 2022 full year financial guidance is as follows (in thousands, except per share amounts): (6) For 2022, the estimated effective income tax rate for GAAP and non-GAAP purposes is expected to be approximately 26% and 27%, respectively. (7) The weighted-average diluted shares outstanding are expected to be approximately 32 million. Non-GAAP Adjusted EBITDA: CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for CSG’s 2022 full year financial guidance (in thousands, except percentages): Non-GAAP Free Cash Flow: CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities is provided below for the indicated period (in thousands): Contact Details CSG John Rea +1 210-687-4409 tammy.hovey@csgi.com Company Website https://www.csgi.com

May 04, 2022 02:01 PM Mountain Daylight Time

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Planning a Wedding? Here’s What You Need to Know

YourUpdateTV

This year, nearly 2.5 million couples are expected to tie the knot in the United States – a record number fueled by the pandemic. 2022 is shaping up to be the Year of the Wedding. Recently, Wedding Expert at Shutterfly, Claire Roche, participated in a nationwide media tour to discuss the top trends for Spring and Summer weddings and much more. A video accompanying this announcement is available at: https://youtu.be/qTNZKfpbmiM This wedding season, whether planning a big or small celebration, couples are getting more creative and placing extra emphasis on customization and making their day unique. Brands like Shutterfly can help couples make those customized details easy to implement on the big day. Everything from save the dates, to invitations, to customized napkins, Shutterfly can help elevate your wedding day without having to break the bank. Couples planning a wedding in 2022 are facing unprecedented challenges, including having to navigate higher prices and limited availabilities. For Claire, the most important thing is for couples to decide what they truly want the focus of their wedding to be and prioritize what is really important to the couple. For more information, visit Shutterfly.com About Claire Roche: As a Southern California wedding planner and owner of Grit and Grace Events, Claire is obsessed with the often forgotten and overlooked details of a wedding. She believes in the unique and customized elements that bring a wedding to life in a beautiful, yet attainable way. Claire has amassed nearly 1.5 million followers on TikTok and was recently named of one of the top people to follow if you’re planning a wedding. She’s an authentic voice in the wedding space and can speak to industry trends, products, and everything in between. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

May 04, 2022 04:00 PM Eastern Daylight Time

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Make Mom Sparkle This Mother’s Day

YourUpdateTV

A video accompanying this announcement is available at: https://youtu.be/RzeyHzRzLFU If you’ve been getting mom a bouquet of flowers year after year, consider a unique Mother’s Day gift for 2022 that will surprise and delight her! Jewelry will be at the top of many Mother’s Day shopping lists. If you are thinking about giving the gift of jewelry you might be wondering, where do you start, what are the hottest trends, what is the perfect gift that will make her say “wow”, how do I stay in the know and get the best value and style? Here is a look at some of the top trends: Script jewelry is a huge trend featuring Zales’ Serena Williams diamond “mama” pendant. So bold and stylish. You can also get creative and personalize a gift with engravings and birthstones. For those moms who love big, bold diamonds, you can get a larger lab-created diamond piece for what you’d pay for a smaller mined design. Zales, Kay, and Jared are all offering timeless pieces that maximizes your budget. Featuring a gorgeous Zales Vera Wang Love True multi-row band with a splash of two natural sapphires. There is also a timeless bracelet by KAY featuring round-cut lab-created diamonds that she’ll treasure forever, and if you’re looking to gift mom some neck candy, you can’t go wrong with a 3-carat total weight heart pendant necklace from Jared, it’s gorgeous and sentimental. Gemstones are a great way personalize a gift whether it’s mom’s favorite color, her birthstone, the kids' birthstones, wedding month. The Jared Montana Blue Natural Sapphire necklace is a show-stopper with round diamonds that fade from light blue greens to smokey blue grays, so beautiful. You can have so much fun with color and it holds deeper, more personal meaning, too. Final trend is all about layering right now! It’s fun and easy and you can even add in some of mom’s classic diamond jewelry to give her a modern look. From Zales is an oval link-chain choker. It’s bold, yet effortless and works from morning drop off to date night. that gives it a really sophisticated sparkle as it moves. I’ve never seen anything like it! It comes with earrings to match, too. For more information visit: KAY, Jared, and Zales.com to browse the Mother’s Day gift guide for more gift inspiration Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

May 04, 2022 02:00 PM Eastern Daylight Time

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Web3 Solidity Engine, tEVM 2.0 - Ahead of Schedule

Telos Foundation

As the Goliaths of crypto continuously crash ( Solana ), fail to deliver ( Ethereum ), or live in their white papers ( Cardano ), David ( Telos ) continues to defy them all and over-deliver. The Telos story is very much a David vs. Goliath story. Why? Because Telos is tens and even hundreds of billions of dollars smaller than its peers in market cap, yet still manages to significantly lead them in speed, costs, true capacity, credible neutrality, front running protection, fair governance, and energy efficiency ( Net Zero ). The tEVM Version 1.0's capabilities are already a quantum leap ahead of its peers and are clearly demonstrated in this video. Now, less than a year later, version 2.0 is set to elevate the tEVM's performance further. Jesse Schulman (Lead Architect and TCO), alongside Kersten Wirth (Program Manager), will be providing detailed insights into the development of Telos EVM 2.0. This hybrid "Super-Node" solution will be even easier to operate and integrate than the previous version, offer top-notch history management, and tie in with the best available Ethereum clients. The dev-duo will also be discussing the many benefits and successes of the existing tEVM Version 1. Since its launch, the tEVM’s ecosystem is closing on six months of strategic growth. On the DeFi side, it has already launched multiple Dex/AMMs, Price Oracles, Farming dApps, multi-Chain bridges, Lending dApps, and everything else that a vibrant DeFi ecosystem requires to level up its TVL and end-user occupancy. Telos’ TVL is now where the market cap leading chains were not long ago but with far superior governance, no front running, credible neutrality, true decentralization, and an ESG compliant EVM that is several multiples faster. In utopian fashion, Telos’ ecosystem is now ready to scale its occupants and its TVL simultaneously. About Telos Live since 2018, Telos Blockchain (ticker: TLOS) is a third-generation smart contract platform that offers compatibility with Solidity, Vyper, and Native C++ smart contracts. Telos provides full EVM/Solidity support with fixed low-cost gas fees and no front running and, more uniquely, offers a path to fee-less transactions via its robust native C++ smart contract support. Even while operating as a Net Zero Blockchain, Telos still sustainably supports hundreds of millions of transactions per day, produces blocks in 0.5 second intervals (on a first-in-first-out basis, eliminating front running on the network), and securely validates transactions via a credibly neutral and globally decentralized block producer network. As a result, the Telos blockchain has the throughput needed to facilitate and scale the thriving Metaverse / Web 3.0 landscape better than any other blockchain in existence. Its performance is unrivaled in the industry and was purpose-built to offer speed, scalability, cost-effectiveness, credible decentralization, and end-user fairness. Telos harnesses its power by utilizing tight C++ on the frontend and a custom WASM runtime environment on the backend. About The Foundation The Telos Foundation is a Decentralized Autonomous Organization established as a promotional and funding body to advance the Telos Blockchain Network and provide support to network applications. Not investing advice. Contact Details The Team hello@telosfoundation.io Company Website https://www.telos.net/

May 04, 2022 01:00 PM Eastern Daylight Time

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